Privacy Policy

Thank you for visiting The Insurance Space. We value your privacy and are committed to maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information provided to us through our online services, and how we comply with relevant regulations, including HIPAA, CMS, and TCPA.

This Privacy Policy applies to www.themedicarespace.com and any other websites or mobile applications that link to this policy (the "Online Services"). This policy does not apply to non-The Insurance Space websites or mobile applications that may be accessed via our Online Services. Those services are governed by the respective privacy policies of those sites.

Information We Collect
We collect two types of information through the Online Services:
  1. Non-Personal Information:
    • Includes browser type, device type, operating system, IP address, pages visited, date and time of access, and referring site information.
  2. Personal Information:
    • Includes information you provide, such as name, address, phone number, email, and other contact details, as well as policy information or details provided for roadside assistance services. This may also include location data if you consent to our request for location access

We may also collect Protected Health Information (PHI) in the course of providing healthcare-related services, in compliance with HIPAA regulations. If you are a Medicare beneficiary or engage in any services regulated by CMS, we will collect, use, and disclose your information in accordance with CMS policies and guidelines.

We use AI tools to assist in processing communication, including inbound, outbound, and SMS interactions. Our AI systems may be employed to help tailor services, streamline customer support, and provide more efficient responses to your inquiries.

Children’s Privacy
The Insurance Space does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe we may have inadvertently collected information from a child under 13, please contact us immediately.

How We Use Your Information
We may use the information we collect for the following purposes:
  • To provide products, services, or information you request.
  • To process orders and deliver communications via AI assistance (including SMS, phone, or email).
  • To deliver marketing communications, promotional materials, and updates that may be of interest to you.
  • To improve the functionality and user experience of the Online Services.
  • To comply with legal requirements, including HIPAA, CMS, and TCPA, and prevent fraud or misuse.
  • To customize your experience with our Online Services, including tailored communications and notifications.
We do not use PHI or personally identifiable health information for marketing purposes unless we have your explicit consent, in accordance with HIPAA.

Sharing Your Information
We respect your privacy and will not sell, lease, or share your personal information outside of The Insurance Space except in the following circumstances:
  1. With your explicit consent.
  2. To our contractors or agents providing services on our behalf.
  3. In connection with marketing partners for joint promotions or services.
  4. In the event of a corporate restructuring such as a merger or acquisition.
  5. As required by law or in response to legal processes.
We may share PHI only as permitted by HIPAA and applicable CMS guidelines. We will not disclose your PHI for purposes other than those related to the services we provide to you, unless required by law.

Note on TCPA Compliance:
By providing your phone number, you consent to receiving communications, including text messages (SMS), phone calls, and marketing communications. These communications may be initiated using automated technologies, AI, or prerecorded messages. If you no longer wish to receive such communications, you can opt out by following the instructions provided in each communication.

Use of Cookies and Other Data Collection Tools
We use "cookies" and other technologies to enhance your experience with our Online Services. Cookies are small text files stored on your device that help us recognize your preferences and tailor our content. We may also use cookies to analyze usage patterns and improve the Online Services.
If you prefer, you can adjust your browser settings to block or alert you about cookies. Please note, however, some features of the Online Services may not function properly if cookies are disabled.
We may also use AI and automated tools to analyze and optimize how you interact with our site, including assessing the content you engage with most frequently.

SMS, AI Assistance, and Communication
We use AI-driven tools to enhance the communication you receive through the Online Services, including inbound, outbound, and SMS interactions. AI is used to streamline customer service inquiries, provide tailored responses, and facilitate quicker issue resolution. By using our services, you consent to the use of AI for these communications.

Under TCPA regulations, if you provide your phone number, you acknowledge and consent to receiving marketing and service-related messages, including SMS texts and calls that may involve automated technology or prerecorded voices. You may opt out of such communications by following the instructions provided in each message.

Security of Information
We take reasonable steps to safeguard your information using administrative, technical, and physical measures, including encryption and secure communication protocols. However, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee complete security.
We restrict access to personal information collected about you to employees, affiliates, and authorized agents who need to know the information in order to provide services to you or in the course of conducting our normal business operations. We adhere to HIPAA requirements when handling any health-related information.

Your Rights and Access to Your Information
You have the right to access, correct, or request the deletion of your personal information. If you would like to review or correct your personal information, please contact us using the details below.
You also have the right to request a copy of any Protected Health Information (PHI) we may have collected from you, in compliance with HIPAA. We will provide this information in the manner required by law.
If you wish to opt-out of marketing communications, you can follow the instructions in the communications or contact us directly.

Contact Information: The Insurance Space
Attention: Privacy Inquiries
Phone: (866) 717-8683
Email: [email protected]

Blogs and Interactive Features
Our Online Services may feature blogs, forums, or other interactive spaces where you can share information. Please be aware that anything you post may be visible to other users, and we cannot guarantee privacy in these areas.

Links to Third-Party Sites
We may provide links to other websites for your convenience, but we are not responsible for the privacy practices of these sites. Please review the privacy policies of those sites before providing any personal information.

Consent
By using our Online Services, you consent to this Privacy Policy and agree to the terms of use. If you do not agree with this Privacy Policy, please refrain from using our services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or new technologies. The updated policy will be posted here, and your continued use of the Online Services signifies your acceptance of the revised policy.
Last Updated: February 2025
(866) 717-8683
3463 Magic Rd
Suite 225
San Antonio TX 78229​
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